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Reviewing and Resolving Defects

  • Updated

The Defects tab in the DVIR section of the Fleet Portal shows all reported issues from driver inspections. From here, fleet managers can review defect details, track their status, and mark them as resolved once the vehicle has been repaired or confirmed safe to operate.

Accessing Defects

  1. In the Fleet Portal, go to the Maintenance section.
  2. Select DVIR.
  3. The page has three tabs:
    • DVIRs – Shows all submitted inspections (see Reviewing DVIR Reports for more details). .
    • Defects – Lists all defects reported during inspections.
    • Pre-Trip DVIR Sign-Off – Displays sign-off status for pre-trip inspections (see Reviewing Pre-Trip DVIR Sign-Off for more details).

Defects Table

The table displays all reported defects, allowing you to efficiently organize and access the details. It supports downloading, sorting, filtering, resizing columns, and other customization options. For a complete guide, refer to the article How to Use Table Options.

The table includes the following columns, each providing specific defect information:

Vehicle The vehicle where the defect was reported
Defect The specific inspection item marked as defective
Defect Category

The area of the vehicle where the defect was identified: 

  • Exterior – Front
  • Exterior – Rear
  • Exterior – Side and Underneath
  • Interior – Driver Cabin
  • Interior – Passenger Area
  • Other 
Defect Image Photo evidence submitted with the defect (if required by settings)
Defect Description Description provided by the driver about the issue
Submitted At Date and time the defect was reported
Reported By The driver who submitted the inspection report
Status

Current defect state: 

  • Resolved - issue repaired/closed
  • Unresolved - open and pending action
  • Dismissed - not considered a defect by the fleet manager

Available action: 

  • Updating a Defect


    When updating a defect, all defect details are available for review, including the vehicle, category, description, and any driver-provided images. 

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    From this view, the fleet manager can update the defect status as follows:
    • Unresolved – Mark the defect as Critical or Not Critical. 

    • Resolved – Add the resolution date, attachments (e.g., repair documents, photos), and notes to confirm the issue has been addressed. 

    • Dismissed – Mark the defect as dismissed if it does not impact vehicle safety.

       
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Note
When a defect is first created, it is automatically marked as Unresolved (Not Critical) by default

Filtering the Table 

  • Use the Date Picker to select a different date range. The default date range is Today. For more details on using the Date Picker, refer to the article How to Use the Date Picker.
  • Use the Tag Filter to narrow down the table to display only trips associated with specific tags.
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  • Use the Timezone Filter to select how timestamps are displayed and how data is fetched based on the selected timezone.

    The available options are:

    • Fleet Timezone – Defined in the fleet settings. For more details, refer to the article Fleet Settings.
    • Local Timezone – Your local timezone.